INTRODUCTION

Welcome to the Superfares website. Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

SAFE SHOPPING GUARANTEE

Superfares values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at 1-585-534-8844 or email so that we have an opportunity to try to address your concerns.

General Disclaimer

Superfares shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, Traveler assist service provider and insurance providers to perform the services offered by such suppliers. Superfares, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Superfares. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute.

Except as expressly stated herein, Superfares assumes no responsibility for actions relating to travel services beyond the control of Superfares or its employees. Superfares is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Superfares shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

Superfares acts as a service bureau that provides value added service to retail travel agents and consumers. Superfares has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

Superfares does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

LIMITATIONS OF LIABILITY/DISCLAIMER

Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. Superfares makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).

INSURANCE DISCLAIMER

If you have purchased trip protection insurance you must read, understand and agree to the description of coverage.

INDEMNIFICATION

All Users agree to protect and indemnify Superfares, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  • you or on your behalf in excess of the liability described above; or

  • by third parties as a result of: your breach of these Terms and Conditions, notices or documents referenced on the Site; your violation of any law or the rights of a third party; or your use of the Site

RELEASE

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, Traveler assist service provider and insurance providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

PRIVACY

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Superfares Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

Electronic Communications

You consent to receive communications from us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on the Superfares site. You agree that all agreements, notices, messages, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further, you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

All offers, prices, and conditions of sale may be subject to:

  • change without notice

  • advance purchase, eligibility, seating, or other limitations

  • travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions

  • reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or

  • other conditions/restrictions

  • Availability. Lower prices may be available.

  • If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block. LINKS

LINKS

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Superfares does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer’s request.

EXCHANGE FEES

For any itineraries where changes are permitted, an exchange/change fee is charged by Superfares plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call).

CANCEL AND EXCHANGE

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee per ticket must be paid to us at the time of canceling the booking. We retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Superfares exchange fees. All such changes are governed by the airlines’ rules and regulations, Superfares does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

Domestic Travel = US

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

CANCEL AND REFUND

All of our Airline tickets, and our service fees are NON-REFUNDABLE. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.

  • If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds

  • If you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing)

  • If we are able to secure waivers from suppliers to process this cancellation and refund

We are still unable to provide a specific time line it may take for this refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers’ such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and we will then notify you of the supplier decision. Please note that we are dependent on the suppliers for receiving the refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Superfares will charge a fee for processing this refund. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such processing.

Cancellation Password – For you security, when requesting Superfares to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.

Please communicate the Cancellation Password to our agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email we will send in response to your request.

If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process your request for cancellation.

The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.

FARE CHANGES

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility – financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.

PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee.

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

TICKET DELIVERY

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Superfares will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping charges will be debited to the credit holder’s account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Superfares does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

CREDIT / DEBIT CARD PAYMENTS TERMS

All credit cards must have verifiable US, Canadian or other countries’ billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.

All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.

If we must deposit the payment into a trust account, said payment will be deposited in to the trust account.

When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.

If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.

Superfares bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.

Superfares uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.

You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Superfares in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.

Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.

Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

SEVERABILITY

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

NO WAIVER

No failure on the part of Superfares to enforce any part of these Terms and Conditions shall constitute a waiver of any of Superfares’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Superfares nor the reliance of any person on Superfares’ actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Superfares shall have any legal effect whatsoever.

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

SEATS, MEALS, FREQUENT FLYER & OTHER SPECIAL REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date.

BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our “Baggage Fees” page or look for a link to baggage fees on our website. Baggage fee depends on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our “Baggage Fees” page or look for a link baggage fees on our website. A baggage fee depends on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

CREDIT CARD AUTHORIZATION FORMS

At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets and other high risk transactions as determined by our systems we may ask for a “Credit Card Authorization” form to be filled out by the card holder. We do not guarantee that the fares may be valid until we receive the credit card authorization form filled out and the ticket is issued. All tickets once issued are NON REFUNDABLE. If there is a Fare increase while the credit card verification process is continuing, you may cancel the booking at no charge to you.

MULTIPLE AIRLINES ITINERARIES

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

Airline Policy on Schedule Changes:

Airlines all have different rules and policies regarding schedule changes.

What is a schedule change or cancellation; Why does this happen?

Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

What are Cancellations?

When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.

Reasons for Cancellations or Schedule Changes:

  • Peak or high travel seasons

  • Low travel season

  • Airport Terminal or Gate changes

  • Fuel Prices

  • Civil Unrest

  • Acts of God – volcano, earthquakes, hurricanes, etc.

  • Bankruptcy

Superfares does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our policy on schedule changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

Prior to Departure

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Superfares does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

How do we notify the customer?

Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Superfares or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.

What services do we provide?

Once you have contacted Superfares we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

What happens if the customer does not fulfill their obligation?

  • They may miss their flight

  • Lose the value of their reservation

  • Options may not be available

What happens if they cannot be re-protected?

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re – protect the customer we will request a refund.

What help can we provide them in case of flight cancellation?

  • Contact the airline

  • Find flight options

  • Discuss refund options

UNACCOMPANIED MINOR

Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

  • Some airlines may not allow unaccompanied minors to travel without an adult.

  • Some airlines will only allow unaccompanied minors to travel on non-stop flights.

  • Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together

  • Many airlines may require additional fees to be paid at check-in.

You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.

VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found at www.travel.state.gov. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. Superfares will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Superfares’ sale of tickets to you does not imply any guarantee of passenger’s ability to enter the country of destination. Traveler understands that Superfares accepts no responsibility for determining passenger’s eligibility to enter or transit through any specific country. Information if any given by Superfares employee must be verified with Government proper authorities and such information does not constitute any Superfares responsibility.

GENERAL RESTRICTIONS

All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/Standby are strictly the responsibilities of the respective Airlines.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “Handicapped” or “Over Weight “, please contact your airline directly.

We reserve the right to cancel requests for travel to destinations that have been embargoed by the Government.

A passenger’s duty or departure tax may be assessed upon departure from some international destinations such as the United Kingdom and Australia. These are local Government taxes collected at the airports and are not included in Initial ticket costs.

An administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.

HUMAN ERROR

If any of our agents make a mistake or any other human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Superfares stands committed to providing compensation up to a maximum of the entire service fees that Superfares has collected for that booking. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Superfares will not be responsible for these errors.

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Superfares customer service agent within 4 hours from the time the booking was completed.

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

HAZARDOUS MATERIALS

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information, contact your airline representative.

DISINSECTION

Some destination countries may require the air carrier or foreign air carrier to treat an aircraft passenger cabin with insecticides prior to the flight or to apply an aerosol insecticide in an aircraft cabin used for such a flight when the cabin is occupied with passengers. Additional information can be obtained from the U.S. Department of Transportation (//www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements).

SUBMISSIONS, FEEDBACK, REVIEWS AND BLOG COMMENTS

We welcome you as a Superfares account member and we welcome your comments, submitted reviews of our services and the travel products and services of suppliers and vendors. Superfares shall have the right (but not the obligation) to, monitor and review your Submissions (defined below) and any other information transmitted or received through our Site. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of these Terms & Conditions. Any and all submissions, whether in text or graphical format to this Site by opening a Superfares account, any e-mail, postings on this Site or otherwise (such as blogs and Facebook®), including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you make includes an explicit consent to use such Submissions, and you hereby grant Superfares and its affiliates and the affiliated, co-branded and/or linked website partners through whom we provide our travel products and services: a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name, any likeness and all graphics that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your comments or reviews at our discretion, and that such submissions may be shared with our suppliers. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of these Terms & Conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Site. If you do not agree to these Terms & Conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Site). You represent and warrant, as part of your act of Submission, that (a) you are the owner of the content of your Submissions, or have been granted all the rights necessary from the owner thereof to provide such Submissions to Superfares and for the use by Superfares as stated above, and (b) the use of such Submissions by Superfares will not infringe the intellectual property rights of or otherwise violate the rights of any third party. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and Superfares’ use of your Submissions.

You are prohibited from posting or transmitting to or from this Site: (a) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (b) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (c) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site or any Submission. You acknowledge that Superfares may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. If you submit more than one review, only your most recent submission is eligible for use.

REPORTING CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe that materials hosted by us infringe your copyright, please submit (or have your agent submit) to us a notice under the Digital Millennium Copyright Act (DMCA) including all of the information requested below. If you fail to provide all of the requested information, we will not process your notice. You may wish to seek legal counsel prior to submitting a copyright infringement notice. You could be held liable for alleging false claims of copyright infringement.

  • A physical signature of the person authorized to act on behalf of the owner of the copyrighted work;

  • A description of the copyrighted work that you claim has been infringed upon;

  • A description of where the material that you claim is infringing is located on the Site;

  • Your address, telephone number, and e-mail address;A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Our DMCA Copyright Agent for notice of claims of copyright infringement on the site can be reached as follows:

SUPERFARES, LLC
510 Clinton Square,
Rochester,
New York, NY 14604
e-mail:

We reserve the right in appropriate circumstances to remove content on the Site alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others.

MISCELLANEOUS GENERAL TERMS & CONDITIONSAUTHORITY TO SEND COMMUNICATION

By using this Site, making a travel reservation or booking, or approving this transaction you are authorizing Superfares to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers.

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

NO RELATIONSHIP

Nothing contained in these Terms & Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. Neither you nor Superfares is, by virtue of these Terms & Conditions, authorized as an agent, employee or legal representative of the other party. No party shall have any power or authority to bind or commit any other party.

SERVICE HELP

For quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at:

SUPERFARES, LLC
510 Clinton Square,
Rochester,
New York, NY 14604
e-mail: info@superfares.com